Which? responds to the news that parcel firms have delivered poor service for the third year running

Lisa Webb, Which? Consumer Law Expert, said: 

"Which? has heard countless tales of delivery firms falling short on customer service - especially in the run up to the busy festive period. 

"In recent years, we've heard stories of parcels savaged by foxes, breakable items tossed over walls and even a delivery pushed through a bathroom window and ending up in the toilet.

"Any delivery firms falling short on customer service need to up their game and make sure they are meeting consumers' expectations. They should also put effective systems in place to ensure disabled consumers can specify their needs and have their parcels delivered in a safe and secure way.”

ENDS