Press statement
Which? responds to the news that Royal Mail has been fined £10.5 million for missing delivery targets
1 min read
Lisa Webb, Which? Consumer Law Expert, said:
"These fines have come at a bad time for Royal Mail - just as millions of people posting Christmas cards and presents are being reminded of the high prices they now have to pay for a sub-standard service.
"It's completely unacceptable that Royal Mail is missing its targets and letting customers down, especially when consumers have almost no other choices on how to post their letters.
"Any delivery firms or retailers that are falling short of their customers’ expectations need to up their game. They must ensure that they are properly prepared for the Christmas period and able to deliver people’s parcels on time. If anything goes wrong, issues should be resolved promptly and efficiently."
-ENDS-