Press statement

Which? responds to the news that Scottish Power is to pay £1.5 million for overcharging customers

1 min read

Rocio Concha, Which? Director of Policy and Advocacy, said:  

“It’s absolutely right that Ofgem has ordered Scottish Power to compensate customers who have been overcharged.  

“With many households still struggling to afford their energy bills and the price cap significantly higher than it was before the energy crisis, suppliers need to ensure that billing is accurate and that customers are easily able to get in touch with customer service if something goes wrong.  

“While many consumers will rightly consider switching, Scottish Power must urgently make improvements to ensure all customers are getting the service and support they need and deserve.”

ENDS  

Notes to editors  

Which? exposes the customer service scoundrels - with Scottish Power, Ovo Energy and British Gas worst energy culprits for slow and unhelpful support