Which? responds to the news that some flights are being cancelled, delayed and diverted due to Gatwick air traffic control shortages
Rory Boland, Editor of Which? Travel, said:
“It is unacceptable that some Gatwick passengers have been hit by further air traffic control problems so soon after the chaos a few weeks ago.
“This is not an issue caused by airlines, but they must meet their legal obligations to look after passengers and provide them with support during delays and help with refunds and rerouting - including with other carriers if necessary.
“To help end this cycle of miserable passenger experiences, the Prime Minister must play his part and prioritise legislation to give the CAA stronger enforcement powers in the King’s Speech later this year.”
Notes to editors
Which? campaign to Transform Travel
– Which? is currently campaigning to Transform Travel, and last week wrote to the Prime Minister calling for legislation for direct fining powers for the CAA to be included in this year’s King’s Speech: https://press.which.