Which? responds to the news that the inquiry into the air traffic control meltdown has found a lack of pre-planning

Rory Boland, Which? Travel Editor, said:

"Passengers being left to pay for travel chaos and struggling to get their money back happens every time there is flight disruption. Consumers cannot continue to be left out of pocket for air traffic control failures, airline IT collapses or carriers overselling flights. 

"We are calling on the government to give the Civil Aviation Authority the powers it needs to fine airlines when they break the law and fail in their responsibility to passengers."

ENDS