Press statement

Which? responds to the news that the Payment Systems Regulator is directing hundreds more financial firms to implement Confirmation of Payee measures

1 min read
Rocio Concha, Which? Director of Policy and Advocacy, said:  "Confirmation of Payee (CoP) checks are vital protections against fraud and Which? has warned of scammers targeting firms that have not implemented them, so it's positive to see the regulator directing significantly more firms to implement it. "Firms who are in a position to implement CoP measures now shouldn't wait until the set deadline. "However, victims still face a reimbursement lottery depending on who they bank with. New rules set out by the Payment Systems Regulator to require mandatory reimbursement in all but exceptional circumstances could be a gamechanger, leading to fairer and more consistent outcomes for victims. With fraud continuing to soar, those changes can't come soon enough." -ENDS-Notes to Editors Which? has campaigned to ensure victims of authorised push payment fraud receive fairer and more consistent treatment from their banks since launching a landmark super-complaint in 2016. See more: