Which? responds to the news the CAA is taking enforcement action against Wizz Air

Rory Boland, Editor of Which? Travel, said: 

"Wizz Air has an abysmal record on meeting its legal obligations under consumer law, racking up millions in pounds in county court judgments after continually failing to appropriately reroute passengers from delayed or cancelled flights and then refusing to reimburse those passengers for its failure. It is right the CAA is finally stepping in but it desperately needs to be given stronger powers to faster hold airlines to account.

“Wizz Air was ranked the UK’s worst airline in Which?’s most recent customer satisfaction survey with the lowest rating for customer service. Almost half of passengers told us there weren't even any Wizz Air staff to be found when they faced delays.  

“The CAA should be ready to swiftly take Wizz Air to court if it continues to break the law. But this latest development clearly exposes the current weaknesses in the CAA’s powers - that they are reliant on undertakings from Wizz Air to comply with their enforcement. The regulator urgently needs new powers in the King's Speech so that the threat of fines forces airlines into faster action.”  

ENDS