Rocio Concha, Which? Director of Policy and Advocacy, said: "The news that the energy price cap will hit £4,279 from January will be hugely worrying for consumers but they should remember that their bills are protected against this price increase by the government's energy price guarantee scheme - which caps the amount that households can be charged to around £2,500 for the average household until April. "The energy price guarantee will then rise to around £3,000 for the average household from April 2023 - April 2024. While there is additional support in place for those struggling most, this may still not be enough - particularly if bills remain this high next winter. The government must ensure that as energy prices remain incredibly high, consumers are not left struggling to make ends meet. "Which? is also concerned that hundreds of thousands of customers on traditional prepayment meters have not yet claimed the government support that is available. Energy firms and the government must work to understand why so many Energy Bill Support Scheme vouchers have not yet been redeemed, and ensure that customers on these prepayment meters - who are more likely to be vulnerable and on lower incomes - are able to access this vital support." ENDS Notes to editors- Which? recently launched a campaign calling on businesses in essential sectors - supermarkets, telecoms and energy - to do more to help their customers through the cost of living crisis. More information is available here:
