Which? responds to the news the government is facing challenges in meeting its smart meter rollout targets

Rocio Concha, Which? Director of Policy and Advocacy, said: 

"Smart meters offer important benefits - such as helping customers to better understand their energy usage and more accurate billing - so it's disappointing that the government is falling behind in its smart meter rollout. 

"Switching to a smart meter is particularly beneficial for traditional prepayment meter customers  - as it allows them to top up their meter more conveniently and access any financial support automatically. These customers should be prioritised in smart meter rollouts where appropriate.

"However, we've also heard reports of some people's smart meters not working properly. It's important that energy firms, government and Smart DCC work together to resolve these issues as quickly as possible so customers are able to get the full benefits of their smart meter."

ENDS