Which? responds to travel disruption caused by snow

Rory Boland, Editor of Which? Travel said:

"Flight delays or cancellations due to snow can be extremely frustrating, but airlines still have a duty of care to passengers, and must provide clear information about their rights to assistance or a refund. 

“If you are flying with a UK or EU airline, or due to depart from a UK or EU airport with any carrier, you'll be entitled to food and drink during delays of over two hours for short-haul flights, three hours for medium-haul and four hours for long-haul. If you are stuck overnight, you are entitled to accommodation too. 

“If your flight is cancelled, you also have the choice of being refunded or rerouted on the next available flight. If you choose the latter, then your airline must get you to your destination as soon as possible – including with a rival carrier, if necessary.”