Which? response as EasyJet launches new customer service initiatives

Guy Hobbs, Editor of Which? Travel, said: "We have heard from EasyJet passengers who have been treated appallingly by the airline, so steps to improve its customer service are much needed. "However, it's not enough just to lay on more customer service agents. Airlines must also fulfil their legal obligations when it comes to informing passengers about their rights to compensation and rerouting, including with rival carriers. "The government needs to give the Civil Aviation Authority stronger powers so it can hit operators with heavy fines when necessary. Ministers should also drop plans to slash compensation rates for domestic flights." -ENDS-