Which? response as Ofcom investigates Virgin Media over migration of analogue to digital landlines

Rocio Concha, Which? Director of Policy and Advocacy, said:

"It's very worrying that Virgin Media may not have been meeting its responsibilities to vulnerable customers. It's essential that all landline customers are able to reach emergency services if they need to, and that companies do not fall short when migrating vulnerable people from analogue to digital landlines as this could leave people at risk.

"Ofcom must be prepared to take action if its investigation concludes wrongdoing by Virgin Media. It's important that no one is left behind as the transition to digital landlines continues."