Rocio Concha, Which? Director of Policy and Advocacy, said: "These latest figures expose the shocking scale at which people are experiencing APP scams, and are even more stark amid the current cost of living crisis. Yet all too often victims face a reimbursement lottery depending on who they bank with. "The government has announced its intention to enable mandatory reimbursement for bank transfer victims who are not at fault and this needs to be brought in as soon as possible. The Payment Systems Regulator must be ready to ensure that firms are treating customers fairly and consistently, and prepared to take enforcement action against those who breach the rules." -ENDS-
