Press statement

Which? urges carriers to use slots amnesty as deadline arrives

1 min read
Press Team

Jo Rhodes, Which? Travel Expert, said: 

"Families planning for the big summer getaway urgently need certainty about travel. The government has given airlines a golden opportunity to hand back slots they cannot fill so better-staffed airlines can step in and fly them. Far too many passengers have suffered from last-minute cancellations already and the amnesty means there's no excuse for the same levels of disruption throughout the summer.

"Which? urges carriers to act responsibly and temporarily surrender slots wherever necessary. Any airlines cancelling flights today must communicate clearly with their customers and ensure they provide information about passengers' rights to refunds, compensation and rebooking, including with rival carriers."

ENDS

Notes to editors

  • The recent chaos has shown a major overhaul of travel rules is desperately needed. Which? is calling on the government to give the CAA stronger powers so it can hit operators with heavy fines when necessary. Ministers should also drop their ill-conceived plans to slash compensation rates for domestic flights
  • In a policy report, , Which? makes 12 recommendations to improve the consumer protection regime in travel.