Press statement
Which? urges Heathrow and Emirates to end shouting match and provide clarity on flights
1 min read
Guy Hobbs, Editor of Which? Travel, said:
"Passengers don't need a public shouting match between airlines and airports. They need clarity and certainty for their holiday plans. With the big summer getaway just a week away, individuals and families with trips booked are caught in the crossfire.
"The unacceptable chaos at the UK's biggest airport shows why passenger rights must be strengthened. The government must give the Civil Aviation Authority stronger powers so it can hit operators with heavy fines when they flout the rules and drop its plans to slash compensation payouts when UK domestic flights are delayed or cancelled."
ENDS
Notes to editors
- Guy Hobbs is acting editor of Which? Travel while Rory Boland is on leave