Which? welcomes Virgin O2's cut priced social tariffs broadband deal

Rocio Concha, Which? Director of Policy and Advocacy, said:

"This new broadband offer by Virgin O2, with a lower price, no contract and a second higher speed option, will be positive for eligible consumers.

"All providers should offer a range of social tariff options to ensure eligible consumers can choose the right connection for their household's needs.

"Telecoms firms should also let customers on any tariff leave without exit fees when switching to a social tariff or if their costs change mid-contract."

ENDS

Notes to editors

• Which? is calling on telecoms firms to do a better job of advertising their social tariffs, including how they differ to commercial tariffs, and to ensure customers do not incur any additional charges when signing up to discounted rates.
• Good broadband and mobile connections are essential for day-to-day life and telecoms firms must do more to support those struggling to afford their bills.
• Which? is also urging the government to reduce VAT on telecoms (broadband, mobile & landline) to bring it in line with other essential services.