Policy research paper
Payments: The consumer desire for control
A Public Dialogue on the Future of UK Payments
Policy submission
Financial Services Growth and Competitiveness Strategy Call for Evidence response - Which? response
Insight article
The consumer view of online cookies: consent and control
Should the government change cookies rules?
Insight article
Cashback can’t solve the cash crisis
New research shows that many people would be uncomfortable using new ‘cashback without purchase’ service
Policy research paper
Stung by fees
How consumers are harmed by drip pricing, and what to do about it
Policy research paper
From Drained and Desperate to Affluent and Apathetic
Understanding how the cost of living crisis is affecting UK households
Insight article
Using AI to make decisions about consumers: what protections do we need?
Policy research paper
The Psychology of Scams
Understanding why consumers fall for APP scams