We’ve asked more than 2,000 people who’ve bought carpet for their homes to tell us how they rated the firms they used.
Customers told us what they thought of every aspect of getting their carpet, from shopping in store to having it fitted. So if you’re planning to splash out on a new carpet, find out who they recommend using to get the best result.
The table below reveals customer scores and star ratings for the three most popular brands bought by Which? members, including John Lewis and Carpetright.
Respondents who used independent retailers scored them on the same measures, so you can compare results for independents against big brands.
|Retailer||Customer score||Carpet quality||Range of carpets available||Customer service||Delivery service||Fitting service||Ease of buying in store||Value for money|
The customer scores we've awarded to each company are based on how satisfied people are with their carpet retailer overall, and whether or not they’d recommend it to a friend.
To find these ratings, in August 2019 we surveyed 2,152 people who had bought carpet in the last 10 years and asked about their experiences.