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1 October 2020

Best carpet retailers

Find out which companies score highly in areas such as customer service, value for money, and the quality of their fitting services.
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Kate Martin

We’ve asked more than 2,000 people who’ve bought carpet for their homes to tell us how they rated the firms they used.

Customers told us what they thought of every aspect of getting their carpet, from shopping in store to having it fitted. So if you’re planning to splash out on a new carpet, find out who they recommend using to get the best result.

Best places to buy carpet

The table below reveals customer scores and star ratings for the three most popular brands bought by Which? members, including John Lewis and Carpetright. 

Respondents who used independent retailers scored them on the same measures, so you can compare results for independents against big brands. 

Which? members can log in now to unlock the scores in the table below. If you're not yet a member, join Which? to get instant access and all our ratings and reviews from across the site.

Sofa shops customer satisfaction survey ratings
Retailer Customer score Carpet quality Range of carpets available Customer service Delivery service Fitting service Ease of buying in store Value for money
John Lewis

Which? carpet survey

The customer scores we've awarded to each company are based on how satisfied people are with their carpet retailer overall, and whether or not they’d recommend it to a friend.

To find these ratings, in August 2019 we surveyed 2,152 people who had bought carpet in the last 10 years and asked about their experiences.

For more details, read our reviews of John Lewis, Tapi and Carpetright and find out more about choosing a carpet retailer.

If you’re considering buying a new carpet, head to our guide on how to choose a carpet for advice on which style and material would best suit your home.