29th July 2021
What do Carpetright customers really think of its range of carpets and service quality?
In our survey, we asked people how satisfied they were with Carpetright as a place to buy carpet, and whether they would recommend it to a friend. We combined these to create an overall customer score.
We also asked customers to rate specific elements of Carpetright's carpet service, including value for money and quality, giving us a series of star ratings.
Carpetright customer satisfaction survey ratings
Ease of buying instore
Ease of buying online
Range of carpets available
Value for money
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We test products in the way you use them, looking at quality and ease of use without being bamboozled by manufacturers' claims.
Which? is unbiased – we buy every product we test and don't accept any advertising.