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1 October 2020

Carpetright

Find out how Carpetright scores in our first ever carpet shop survey, based on key factors such as customer service and carpet quality.
Carpetright admiral wilton 484171
RC
Rachel Christie

What do Carpetright customers really think of its range of carpets and service quality? 

We've surveyed more than 2,000 Which? members to find out. They've rated its range, delivery service, returns policy and value for money, so we can compare it to carpet rivals John Lewis and Tapi.

Which? members can log in now to unlock the tables below and find out whether Carpetright stands up to the competition.

If you're not yet a Which? member, join Which? to reveal Carpetright's score, and read our lab test results for thousands of products, from mattresses to sofas.

In our survey, we asked people how satisfied they were with Carpetright as a place to buy carpet, and whether they would recommend it to a friend. We combined these to create an overall customer score. 

We also asked customers to rate specific elements of Carpetright's carpet service, including value for money and quality, giving us a series of star ratings.

Log in or join Which? to unlock Carpetright's star ratings.

Carpetright customer satisfaction survey ratings
Carpet quality
Customer service
Delivery service
Ease of buying instore
Ease of buying online
Fitting service
Range of carpets available
Value for money

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