We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Home & garden.

Updated: 27 Apr 2022

John Lewis carpets rated

John Lewis customers have come to expect excellent customer service – but does this hold true when you're buying carpet? Find out what they think
Paula Flores
Jet damask brintons x timorous beasties 484450

Find out how well John Lewis scores in our latest carpet shop survey of more than 6,000 Which? members. 

What do John Lewis customers really think of the quality and range of its carpets, its customer service and whether it offers value for money? 

We surveyed owners of John Lewis carpets* to find out just that. 

Which? members can log in to unlock our results for John Lewis, including its overall customer score, star ratings and customer quotes.

If you're not yet a Which? member, join Which? to see how John Lewis did in our survey, plus read reviews of thousands of products.

John Lewis carpets: customer satisfaction

John Lewis carpets star ratings
Carpet quality
Delivery service
Range of carpets available
Value for money
Customer service

John Lewis carpet range

John Lewis stocks a number of different carpet brands, including Alternative Flooring, Brintons and Westex, as well as its own range.

Prices range from around £15 per square metre for an own-brand twist carpet to more than £99 per square metre for a high-end velvet carpet. 

It also sells underlay, with costs between £7.50 to £13.50 per square metre. 

Interest-free credit is available as an option if you spend more than £1,000. You can spread the cost over 12 months or, if you spend more than £3,000, you can choose to pay over 24 months.

John Lewis carpet guarantee

Every range of carpet sold by John Lewis comes with a two-year installation guarantee.

John Lewis delivery and installation service

John Lewis has approved John Lewis & Partners fitters that it recommends to install your carpets.

You'll be offered a free home estimating appointment, at which it will calculate installation costs on the spot. You'll then be able to book in and pay for your fitting.

Which? carpet retailer reviews

To see how Which? members rated other leading carpet shops, take a look at our best and worst carpet retailers or visit our reviews of popular shops: Carpetright,  and Tapi.


*In November 2021, we surveyed 6,381 people who had bought carpet in the past five years, including 294 John Lewis carpet customers. Customer score is based on a combination of satisfaction with John Lewis as a place to buy a carpet and whether they would recommend it to a friend.