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1 October 2020

John Lewis carpets

John Lewis customers have come to expect excellent customer service – but does this hold true when you're buying carpet? Find out what its carpet customers think.
Jet damask brintons x timorous beasties 484450
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Rachel Christie

Find out how well John Lewis scores in our 2019 carpet shop survey of more than 2,000 Which? members. 

What do John Lewis customers really think of its range of carpets, delivery service and returns policy, and how does the department store compare to rivals Carpetright and Tapi for carpet range and value for money?

Which? members can log in now to unlock the tables below and find out. 

If you're not yet a Which? member, join Which? to see how John Lewis did in our survey, plus read reviews of thousands of products, from mattresses to sofas.

We asked people how satisfied they are with John Lewis as a place to buy a carpet and whether they would recommend it to a friend. We combine these responses to calculate an overall score. 

We also asked customers to rate specific elements of John Lewis's carpet service, including value for money and quality.

Log in or join Which? to unlock John Lewis's ratings.

John Lewis customer satisfaction survey ratings
Carpet quality
Customer service
Delivery service
Ease of buying instore
Ease of buying online
Fitting service
Range of carpets available
Value for money

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