29th July 2021
Find out how well John Lewis scores in our 2019 carpet shop survey of more than 2,000 Which? members.
We asked people how satisfied they are with John Lewis as a place to buy a carpet and whether they would recommend it to a friend. We combine these responses to calculate an overall score.
We also asked customers to rate specific elements of John Lewis's carpet service, including value for money and quality.
John Lewis customer satisfaction survey ratings
Ease of buying instore
Ease of buying online
Range of carpets available
Value for money
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