Tapi carpets rated

Find out how well carpet and flooring specialist Tapi fared in our latest carpet shop survey. 

Our survey* of more than 6,000 Which? members reveals what Tapi customers really think of its carpets, including quality, range, customer service and value for money, and how it compares with big brands Carpetright and John Lewis.

Which? members can log in to unlock our results for Tapi, including its overall customer score, star ratings and customer quotes.

If you're not yet a Which? member, join Which? to see how Tapi did in our survey, plus read reviews of thousands of products.

Tapi carpets: customer satisfaction

Tapi carpet range

Tapi stocks a range of carpet brands, including Brockway, Brintons, Ulster and Westex.

Prices range from around £4.99 per square metre to more than £69 per square metre.

Tapi stocks eight different carpet underlays, starting at £6.99 per square metre.

Tapi offers interest-free credit on purchases over £500. You can spread the cost from 12 to 48 months depending on how much you spend.

Tapi carpet guarantee

Every range of carpet comes with a free 'wear guarantee'. Some guarantee periods are longer than others, depending on the carpet, so be mindful of this.

Tapi delivery and installation service

Tapi offers a free measuring and planning service and has a full fitting team.

The retailer offers a 10-year fitting satisfaction guarantee if you purchase its carpet, underlay, Delivery & Care Package and use its fitting service.

Its Delivery & Care Package includes delivery, removing and replacing a reasonable amount of empty furniture, removing and disposing of all offcuts, plus a complementary tidy up and vacuum. It costs £35.

Tapi also offers an uplift and removal service to get rid of your old flooring for a fee.

Tapi carpet returns policy

The processing of your order begins as soon as it is entered on to the computer, therefore Tapi may charge to cover some or all of any costs and other losses it incurs if you breach the contract.

Where no deposit has been left following a store visit, or if an order has been placed during a home visit, you have the right to cancel for a period of 14 days from the order date. Tapi reserves the right to release the order to the manufacturer only upon expiry of the 14-day period, however you can waive your ‘right to cancel’ during the 14-day cooling-off period.

To see how Which? members rated other leading carpet shops, take a look at our overall carpet retailer rankings or visit our reviews of popular shops; Carpetright and John Lewis.

*In November 2021, we surveyed 6,381 people who had bought carpet in the last five years, including 257 Tapi carpet customers. Customer score is based on a combination of satisfaction with Tapi as a place to buy a carpet and whether they would recommend it to a friend