We asked 2,932 Which? members about their sofas to discover the best – and the worst – sofa brands and retailers for customer satisfaction.
A sofa is a big investment. You want one that's comfortable, stands the test of time and looks good too. According to our exclusive survey, the brand you choose can make a big difference to your sofa's look and feel.
Nobody wants to wait too long for their sofa to arrive or have to deal with shoddy customer service, so we've also rated the best shops to buy your sofa from so you can shop with confidence.
Find out which retailer got five stars across all but one of our six areas, and which ones lie at the bottom of the table.
Some sofa shops – such as Sofology or Ikea – sell only their own brands of sofa, while others, such as John Lewis, sell a variety of sofa brands.
Our sofa retailer survey is focused on shopping experience, including delivery and customer service.
The table below reveals customer scores for the 10 most popular brands bought by our Which? members.
|Shop||Customer score||Customer service||Sofa arriving on time||Ease of arranging delivery||Product quality||Range of sofas||Value for money|
|Marks & Spencer|
We also asked customers to rate their specific sofa for comfort, quality and value for money, and to rate their sofa overall.
|Brand||Customer score||Quality of frame||Comfort||Value for money|
|Marks & Spencer|
Which? customer scores are based on how satisfied customers are with the brand overall, and whether or not they’d recommend it.
To find out which are the best and worst sofa brands and retailers, in May 2021 we surveyed 2,932 Which? members who'd bought a sofa in the past 10 years and asked about their experiences with retailers and the sofa brand itself.
Overall customer scores are based on how satisfied customers were with the brand or retailer, and how likely they were to recommend it to a friend.