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Best sofa shops

From DFS to Ikea – we reveal which brands make the most comfortable sofas and which sofa shop offers the best value for money
Paula Flores

We asked 2,932 Which? members about their sofas to discover the best – and the worst – sofa brands and retailers for customer satisfaction.

A sofa is a big investment. You want one that's comfortable, stands the test of time and looks good too. According to our exclusive survey, the brand you choose can make a big difference to your sofa's look and feel. 

Nobody wants to wait too long for their sofa to arrive or have to deal with shoddy customer service, so we've also rated the best shops to buy your sofa from so you can shop with confidence. 

Find out which retailer got five stars across all but one of our six areas, and which ones lie at the bottom of the table. 

Or see our full reviews for the likes of Ikea, SCS, John Lewis, DFS and Furniture Village.

Want to buy a new sofa but not sure where to begin? Head over to our guide on Sofa buying guide: how to buy the best sofawhich walks you through the process. 

Sofa shops rated by customers

Some sofa shops – such as Sofology or Ikea – sell only their own brands of sofa, while others, such as John Lewis, sell a variety of sofa brands. 

Our sofa retailer survey is focused on shopping experience, including delivery and customer service. 

The table below reveals customer scores for the 10 most popular brands bought by our Which? members. 

Which? members can log in now to unlock the scores in the table below. If you're not yet a member, join Which? to get instant access.

Sofa shops: customer satisfaction survey ratings

Customer score
Customer service
Sofa arriving on time
Ease of arranging delivery
Product quality
Range of sofas
Value for money
John Lewis
Marks & Spencer
Sofology (Sofaworks)
Furniture Village

Best brands for sofa delivery

We also asked customers to rate their specific sofa for comfort, quality and value for money, and to rate their sofa overall.

What is the best brand of sofa to buy?

BrandCustomer score
Quality of frame
Value for money
John Lewis
Marks & Spencer
Parker Knoll

Which? sofa survey

Which? customer scores are based on how satisfied customers are with the brand overall, and whether or not they’d recommend it. 

To find out which are the best and worst sofa brands and retailers, in May 2021 we surveyed 2,932 Which? members who'd bought a sofa in the past 10 years and asked about their experiences with retailers and the sofa brand itself.

Overall customer scores are based on how satisfied customers were with the brand or retailer, and how likely they were to recommend it to a friend.

For more details on the big brands from above, visit our reviews of DFS, Furniture Village, Ikea, John Lewis and SCS.

Need to replace other items of furniture at the same time? Discover the best furniture retailers