27th July 2021
We've surveyed more than 5,700 Which? members about their sofa shopping experience, to calculate ratings and scores for all the major sofa shops, including DFS.
What do DFS customers really think of its range of sofas, delivery service and returns policy, and how does the sofa store compare to other big sofa names like SCS, Ikea and Furniture Village for sofa range and value for money?
In our survey, we asked people how satisfied they are with DFS as a place to buy a sofa and whether they would recommend it to a friend. We then combine these to create an overall customer score.
We also ask customers to rate specific elements, including value for money and quality, from one to five stars.
DFS customer satisfaction survey ratings
Sofa arriving on time
Ease of arranging delivery
Range of sofas
Value for money
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We test products in the way you use them, looking at quality and ease of use without being bamboozled by manufacturers' claims.
Which? is unbiased – we buy every product we test.