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1 October 2020

DFS sofas

As one of the biggest sofa shops on the high street, how does DFS fare in our Which? member survey?
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RC
Rachel Christie

We've surveyed more than 5,700 Which? members about their sofa shopping experience, to calculate ratings and scores for all the major sofa shops, including DFS.

What do DFS customers really think of its range of sofas, delivery service and returns policy, and how does the sofa store compare to other big sofa names like SCS, Ikea and Furniture Village for sofa range and value for money?

Which? members can log in now to unlock the tables below.

If you're not yet a Which? member, you can join Which? to see this, plus reviews of thousands of products, from mattresses to wardrobes.

In our survey, we asked people how satisfied they are with DFS as a place to buy a sofa  and whether they would recommend it to a friend. We then combine these to create an overall customer score. 

We also ask customers to rate specific elements, including value for money and quality, from one to five stars.

Log in or join Which? to unlock DFS's ratings.

DFS customer satisfaction survey ratings
Sofa arriving on time
Ease of arranging delivery
Product quality
Range of sofas
Value for money

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