We've surveyed more than 2,900 Which? members about their sofa shopping experience, to calculate ratings and scores for all the major sofa shops, including DFS.
What do DFS customers really think of its range of sofas, delivery service and returns policy, and how does the sofa shop compare to other big sofa names like SCS, Ikea and Furniture Village for sofa range and value for money?
In our survey, we asked people how satisfied they are with DFS as a place to buy a sofa and whether they would recommend it to a friend. We then combine these to create an overall customer score.
We also ask customers to rate specific elements, including value for money and quality, from one to five stars.
|DFS customer satisfaction survey ratings|
|Range of sofas|
|Ease of arranging delivery|
|Sofa arriving on time|
|Value for money|
At Which?, all our reviews are independent and impartial. We gather the data for all our sofa shop reviews by surveying Which? members to find out what real people really think about their sofas and their shopping experience.