We've surveyed more than 2,900 Which? members about their sofa buying experience, to calculate ratings and scores for all the major sofa shops.
Our 2021 survey of 2,932 sofa owners sheds light on how Furniture Village compares with other sofa retailers, such as Ikea, John Lewis, Next and SCS. Find out what its customers really think and whether it tops the table for sofa shops.
Members can now to reveal Furniture Village's customer score, plus the star ratings in the table below. If you're not a member, to unlock this page and get access to all our online content – from carpet reviews to mattress reviews.
In our survey, we asked people how satisfied they are with Furniture Village as a place to buy a sofa and whether they would recommend it to a friend. We combined these to create an overall customer score.
We also asked customers to rate specific elements of Furniture Village's sofa service, including value for money and quality.
Furniture Village customer satisfaction survey ratings
Range of sofas
Ease of arranging delivery
Sofa arriving on time
Value for money
At Which?, all our reviews are independent and impartial. We gather the data for all our sofa shop reviews by surveying Which? members to find out what real people really think about their sofas and their shopping experience.