27th July 2021
We've surveyed more than 5,700 Which? members about their sofa buying experience, to calculate ratings and scores for all the major sofa retailers.
Our 2019 survey of sofa owners sheds light on how Furniture Village compares with other sofa retailers such as Ikea, John Lewis, Harveys and SCS. Find out what its customers really think and whether it's tops the table for sofa shops.
Members can now to reveal Furniture Village's customer score, plus the star ratings in the table below. If you're not a member, to unlock this page and get access to all our online content – from carpets to mattresses.
In our survey, we asked people how satisfied they are with Furniture Village as a place to buy a sofa and whether they would recommend it to a friend. We combined these to create an overall customer score.
We also asked customers to rate specific elements of Furniture Village's sofa service, including value for money and quality.
Furniture Village customer satisfaction survey ratings
Sofa arriving on time
Ease of arranging delivery
Range of sofas
Value for money
When you sign up, you'll get access to this exclusive review as well as thousands of others.
We test products in the way you use them, looking at quality and ease of use without being bamboozled by manufacturers' claims.
Which? is unbiased – we buy every product we test.