We've surveyed more than 2,900 Which? members about their sofas, to calculate ratings and scores for all the major sofa shops. Find out what Which? members really think of Ikea and whether it's among the best sofa retailers.
Our 2021 survey of sofa owners sheds light on how Ikea compares with other sofa shops such as DFS and Furniture Village.
In our survey, we asked people how satisfied they are with Ikea as a place to buy a sofa and whether they would recommend it to a friend. We combined these to create an overall customer score.
We also ask customers to rate specific elements, including value for money and quality, from one to five stars.
Ikea customer satisfaction survey ratings
Range of sofas
Ease of arranging delivery
Sofa arriving on time
Value for money
At Which?, all our reviews are independent and impartial. We gather the data for all our sofa shop reviews by surveying Which? members to find out what people really think about their sofas and their shopping experience.