27th July 2021
We've surveyed more than 5,700 Which? members about their sofas, to calculate ratings and scores for all the major sofa shops. Find out what Which? members really think of Ikea and whether it's among the best sofa retailers.
Our 2019 survey of sofa owners sheds light on how Ikea compares with other sofa shops like DFS and Furniture Village.
In our survey, we asked people how satisfied they are with Ikea as a place to buy a sofa and whether they would recommend it to a friend. We combined these to create an overall customer score.
We also ask customers to rate specific elements, including value for money and quality, from one to five stars.
Ikea customer satisfaction survey ratings
Sofa arriving on time
Ease of arranging delivery
Range of sofas
Value for money
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We test products in the way you use them, looking at quality and ease of use without being bamboozled by manufacturers' claims.
Which? is unbiased – we buy every product we test.