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Updated: 6 Sep 2021

Ikea sofas

Discover how Ikea scored in our latest sofa shop survey on key factors such as range, quality and value for money

Which? Team

We've surveyed more than 2,900 Which? members about their sofas, to calculate ratings and scores for all the major sofa shops. Find out what Which? members really think of Ikea and whether it's among the best sofa retailers.

Our 2021 survey of sofa owners sheds light on how Ikea compares with other sofa shops such as DFS and Furniture Village.

Which? members can log in now to unlock the tables below and find out.

If you're not yet a member, join Which? to unlock this page and get access to all our online content – from reviews of everything from washing machines to mattresses.

In our survey, we asked people how satisfied they are with Ikea as a place to buy a sofa and whether they would recommend it to a friend. We combined these to create an overall customer score.

We also ask customers to rate specific elements, including value for money and quality, from one to five stars.

Ikea scores

Ikea customer satisfaction survey ratings
Customer service
Sofa quality
Range of sofas
Ease of arranging delivery
Sofa arriving on time
Value for money

Which? sofa shop reviews

At Which?, all our reviews are independent and impartial. We gather the data for all our sofa shop reviews by surveying Which? members to find out what people really think about their sofas and their shopping experience.

Ready to become a member? Join Which? today.