Next sells both own-brand sofas and sofas from popular brands such as Laura Ashley and Heals. Discover what Next sofa owners really think about its quality and customer service.
We’ve asked 2,932 Which? members about their sofa to discover the best – and the worst – sofa brands and retailers for customer satisfaction.
The top retailer in our survey achieved an impressive customer score of 83%, and the bottom one achieved 64%.
Discover what its customers really think and whether Next tops the table for sofa shops.
Find out which retailer, together with Next, scored the highest and for which factors.
Next customer service satisfaction ratings
Ease of arranging delivery
Range of sofas
Sofa arriving on time
Value for money
Next stocks its own sofa range, with many of them being handmade in Britain, and it also stocks brands such as Laura Ashley and Heals.
Prices start at around £400. For most two-seaters, prices can go up to £800.
Next offers a 10-year guarantee, which covers its frame. Plus it received the BSI kitemark certification, where products' durability and safety are independently tested.
Next has partnered with the British Heart Foundation to offer free collection of old sofas. The sofa needs to be in good or, at least, saleable condition. More importantly, they must still have the fire safety label attached.
Another partnership is with Clearbee, a scheme to recycle furniture. Clearbee claims that 95% of its waste collection is diverted from landfill. Using this service for a two-seater will set you back £60. This includes a £30 flat fee for a two-person team to remove the items, plus £30 for the item (£40 for a three-seater). You also need to have a receipt of your order (with Next).
Standard delivery costs £8, but there is also an option, if you’re a regular Next customer, you can opt for Nextunlimited. This costs £20 for a 12-month subscription and it includes furniture and clothes. Precise Home and Precise Furniture deliveries, which narrow down your time slot to two hours, have added charges.
Should you wish to cancel or return your return your order within the 14 days, you need to notify Next. After that, if the sofa is deemed fit for re-sale, Next will collect the sofa and a refund will be made, but collection fees apply.