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6 September 2021

Sofology sofas

Find out what consumers really think about Sofology when it comes to key factors such as delivery services, quality and customer service
PF
Paula Flores

Sofology promises that 'each sofa is more than just a piece of furniture'. But what do Sofology sofa owners really think about the quality and value for money of its sofas?

We’ve asked 2,932 Which? members about their sofa to discover the best – and the worst – sofa brands and retailers for customer satisfaction. 

Find out what Sofology sofa owners really think about comfort and quality, and how Sofology compares with other sofa retailers, such as Ikea, John Lewis and DFS. 

Discover whether Sofology tops the table of the best sofa shops and how it compares with brands, such as John Lewis and DFS

Members can log in  to reveal the Sofology customer score and star ratings in the tables below. 

If you're not a member, join Which? to unlock this page and get access to all our online content – including thousands of product reviews.

Sofology  customer satisfaction survey rating

Customer service
Sofa quality
Range of sofas
Sofa arriving on time
Value for money

Sofology sofa range

Sofology only stocks its own brand of sofas, but carries a wide range. It has also developed products in partnership with celebrities, such as the singer Paloma Faith. 

Prices range from around £500 for a small, two-seater sofa to more than £3,000 for a high-end, leather corner sofa. 54% of the Sofology customers in our survey spent between £750 and £1500.  

Sofology sofa guarantee

Sofology offers a 20-year guarantee for all ranges covering against manufacturing faults on the frame or suspension (springs or webbing). The company says it guarantees leather, fabric, interiors, stitching, recliner mechanisms and electrical components for two years.

Sofology delivery service

Delivery is included in the sofa’s price for sofas delivered Monday to Friday in mainland UK. There is a £40 charge for weekend delivery. 

Some sofas qualify for the 'quick delivery' scheme, under which they should be delivered within two weeks.

Sofology has developed 'Sofa Rescue' – a service that removes and responsibly disposes of old sofas. It costs £89, and Sofology claims that it diverts 94% of collected sofas from landfill.

Sofology returns policy

If you bought your sofa online or on the phone and changed your mind within 14 days (day after delivery) you should contact Sofology in writing and let it know. You can also refuse the item on delivery and you will be entitled to a full refund.

If you bought in store, you can cancel for free within seven days. After seven days, Sofology will charge you 30% of the total cost if you cancel.