Sofology promises that 'each sofa is more than just a piece of furniture'. But what do Sofology sofa owners really think about the quality and value for money of its sofas?
We’ve asked 2,932 Which? members about their sofa to discover the best – and the worst – sofa brands and retailers for customer satisfaction.
Find out what Sofology sofa owners really think about comfort and quality, and how Sofology compares with other sofa retailers, such as Ikea, John Lewis and DFS.
Sofology customer satisfaction survey rating
Range of sofas
Sofa arriving on time
Value for money
Sofology only stocks its own brand of sofas, but carries a wide range. It has also developed products in partnership with celebrities, such as the singer Paloma Faith.
Prices range from around £500 for a small, two-seater sofa to more than £3,000 for a high-end, leather corner sofa. 54% of the Sofology customers in our survey spent between £750 and £1500.
Sofology offers a 20-year guarantee for all ranges covering against manufacturing faults on the frame or suspension (springs or webbing). The company says it guarantees leather, fabric, interiors, stitching, recliner mechanisms and electrical components for two years.
Delivery is included in the sofa’s price for sofas delivered Monday to Friday in mainland UK. There is a £40 charge for weekend delivery.
Some sofas qualify for the 'quick delivery' scheme, under which they should be delivered within two weeks.
Sofology has developed 'Sofa Rescue' – a service that removes and responsibly disposes of old sofas. It costs £89, and Sofology claims that it diverts 94% of collected sofas from landfill.
If you bought your sofa online or on the phone and changed your mind within 14 days (day after delivery) you should contact Sofology in writing and let it know. You can also refuse the item on delivery and you will be entitled to a full refund.
If you bought in store, you can cancel for free within seven days. After seven days, Sofology will charge you 30% of the total cost if you cancel.