Letter to complain about an inaccurate meter reading

If you receive an energy meter reading you believe to be inaccurate, use our template letter to complain to your energy company.

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[Your address]

[Your supplier's address]

Dear Sir/Madam,

[Reference: account number and bill]

I write concerning the above account. The meter is currently showing a reading of [insert reading]

I do not accept that the meter is recording accurately. 

The bill in question [reference] for [£...] is significantly higher than it should be [add details of any special circumstances eg, if you were away from the property].

I inspected the meter with all my [electrical/gas] appliances turned off and noted that it continued to register [...] units of [electricity/gas] consumption. 

It is clear that either the meter is faulty or that there is some other problem. 

Either way, the bill is not a true reflection of [electricity/gas] used. I now wish to request you to carry out a test on the meter at my home.

I look forward to hearing from you with a suitable date for the test to be carried out.

Yours faithfully,

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