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Consumer Rights.

4 March 2021

Letter to complain about an inaccurate meter reading

If you receive an energy meter reading you believe to be inaccurate, use our template letter to complain to your energy company.
W
Which?Editorial team

There is a file available for download. (14 KB). This file is available for download at .

[Your address]

[Your supplier's address]

Dear Sir/Madam,

[Reference: account number and bill]

I write concerning the above account. The meter is currently showing a reading of [insert reading]

I do not accept that the meter is recording accurately. 

The bill in question [reference] for [£...] is significantly higher than it should be [add details of any special circumstances eg, if you were away from the property].

I inspected the meter with all my [electrical/gas] appliances turned off and noted that it continued to register [...] units of [electricity/gas] consumption. 

It is clear that either the meter is faulty or that there is some other problem. 

Either way, the bill is not a true reflection of [electricity/gas] used. I now wish to request you to carry out a test on the meter at my home.

I look forward to hearing from you with a suitable date for the test to be carried out.

Yours faithfully,

There is a file available for download. (14 KB). This file is available for download at .