Best and worst luxury cars for owner satisfactionWe reveal owners’ favourite luxury car to own
18 March 2014
Luxury cars are some of the priciest vehicles on the road, but that doesn’t mean that they have to cost the earth to run. While owners of the least satisfying luxury car described it as ‘extremely expensive to run’, the most satisfying luxury car was described as ‘good value’ with ‘low cost servicing’.
With luxury cars commanding very high purchase prices, you’d hope they’d be easy to live with, requiring little attention from the dealer. However, while the most satisfying luxury car cost owners little to keep on the road, owners of the least satisfying luxury car protested about just how expensive it was to own.
Even though the least satisfying luxury car scored far higher for customer satisfaction than least satisfying car in any other class, owners complained about cripplingly high running costs. Bills faced by owners included £500 for a replacement headlight, £1,000 for fixing a faulty Bluetooth handsfree kit and £600 to replace a display panel.
Here we reveal which luxury cars proved the most and least satisfying to live with in the 2013 Which? Car Survey.
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Most satisfying luxury car to live with
Owners raved about the BMW 5 Series (2010-) with one describing it as ‘a very stylish, well-built and comfortable luxury car’. Another 5 Series driver summed it up as ‘comfortable, reliable, great to drive, and good value’. The 5 Series chalked up a very strong customer satisfaction score of 92%, making it the most satisfying luxury car.
The car’s build quality, comfort and handling all came in for praise, as did its ‘beautiful ride, smooth power and superb gearbox’. Another owner said ‘the gearbox and engine are heavenly’ with several 5 Series owners naming it the best vehicle they’ve ever driven.
‘Every time you drive it always performs well with predictable and quiet efficiency. It has sensible levels of practical and helpful technology that always work as they should’.
Read all the results for owner satisfaction from the survey
Least satisfying luxury car to live with
At the other end of the rankings is the Audi A8 (2003-2010) with a score of 76%. Though this is a reasonable score in its own right, a number of owners criticised the car for its extortionate running costs and sheer size.
‘It is extremely expensive to run, and parts are very very expensive. Getting the right part for a particular car is sometimes difficult,’ wrote one A8 owner. Another said, ‘the A8 can be difficult to park in car parks. It’s easy to ground on driveway slopes and if mounting high kerbs’.
Owners complained about problems with Bluetooth, front brake pads and the electrics while one A8 driver said they’d spent £3,000 in repair bills over the previous year. ‘It has lots of bells and whistles and consequently there are lots of things that can go wrong, and when they do it is expensive’.