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      1. Home
      2. Home
      3. Ash Strange

      Ash Strange

      Policy Research Manager
      15 articles
      1. 2025

        1. 22 Sep

          From panic to planned: Why homeowners and the government need a boiler retirement plan

          Sustainability
        2. 07 Apr
          Crowd with raised hands at a concert, vibrant lights in the background creating a festive atmosphere.

          By Fair Means or Foul?

          Fair Consumer Markets
      2. 2024

        1. 18 Dec
          A middle-aged man with glasses sits at a table, talking on the phone while looking intently at his laptop.

          A Year On from the Online Fraud Charter

          Digital Markets
        2. 07 Oct
          Woman with a concerned expression lies on a couch, staring intently at a laptop, hands clasped under her chin.

          How data sharing can protect victims and prevent fraud

          Fraud
        3. 26 Sep
          Man wearing a denim jacket looks frustrated while talking on a smartphone, gesturing expressively in a well-lit room.

          Consumer harm from poor customer service in the energy and broadband sectors

          Consumer Insight
        4. 31 Jul
          Woman with long hair and glasses sits at a wooden desk, focused on a computer screen, with a bowl in front of her.

          Airlines: Where is customer service going wrong?

          Travel
        5. 23 Jul
          Man on the phone looks up in concern while holding a bucket catching water dripping from above in a living room.

          Consumer harm in the insurance claims process

          Financial Services
        6. 16 Jul
          A person with a grey sweatshirt uses a smartphone near an electrical control panel and a digital meter on a wooden wall.

          Energy: Where is customer service going wrong?

          Consumer Insight
        7. 16 Jul
          Hands connecting an Ethernet cable to a white wireless router with antennas, set on a wooden table near a laptop.

          Broadband: Where is customer service going wrong?

          Consumer Insight
        8. 29 Jun

          How do consumers feel about acquisition-only tariffs?

          Household Essentials
        9. 08 May
          A man in a blue shirt sits at a desk, browsing headphone options on a large monitor with a modern lamp beside him.

          Safe shopping in the evolving digital space: Balancing convenience and consumer safety in online marketplaces

          Digital Markets
      3. 2023

        1. 22 Dec
          Young woman with curly hair sits cross-legged on the floor, working on a laptop while holding a credit card.

          Can consumers make informed decisions about payment protections?

          Financial Services
        2. 26 Sep
          Man in a red cap and plaid shirt adjusts a skylight in an attic, surrounded by insulation and wooden beams.

          Consumer attitudes, behaviours and barriers towards Sustainability: Which?’s Annual Sustainability Report 2023

          Sustainability
        3. 29 Jul
          A child in a white sweater hugs a man wearing glasses and a green sweater, both focused on a document.

          From Drained and Desperate to Affluent and Apathetic

          Consumer Insight
      4. 2022

        1. 14 Dec
          Young woman in a mustard-colored shirt looks concerned while talking on the phone and using a laptop.

          The Psychology of Scams

          Fraud
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