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      1. Home
      2. Home
      3. Ash Strange

      Ash Strange

      Policy Research Manager
      17 articles
      1. 2026

        1. 28 Jan
          Image of person fixing a boiler

          Engaging homeowners: messaging that drives earlier boiler replacement planning

          Sustainability
        2. 10 Jan

          Making front of pack nutrition labelling work for consumers

          Household Essentials
      2. 2025

        1. 22 Sep

          From panic to planned: Why homeowners and the government need a boiler retirement plan

          Sustainability
        2. 07 Apr
          Crowd with raised hands at a concert, vibrant lights in the background creating a festive atmosphere.

          By Fair Means or Foul?

          Fair Consumer Markets
      3. 2024

        1. 18 Dec
          A middle-aged man with glasses sits at a table, talking on the phone while looking intently at his laptop.

          A Year On from the Online Fraud Charter

          Digital Markets
        2. 07 Oct
          Woman with a concerned expression lies on a couch, staring intently at a laptop, hands clasped under her chin.

          How data sharing can protect victims and prevent fraud

          Fraud
        3. 26 Sep
          Man wearing a denim jacket looks frustrated while talking on a smartphone, gesturing expressively in a well-lit room.

          Consumer harm from poor customer service in the energy and broadband sectors

          Consumer Insight
        4. 31 Jul
          Woman with long hair and glasses sits at a wooden desk, focused on a computer screen, with a bowl in front of her.

          Airlines: Where is customer service going wrong?

          Travel
        5. 23 Jul
          Man on the phone looks up in concern while holding a bucket catching water dripping from above in a living room.

          Consumer harm in the insurance claims process

          Financial Services
        6. 16 Jul
          A person with a grey sweatshirt uses a smartphone near an electrical control panel and a digital meter on a wooden wall.

          Energy: Where is customer service going wrong?

          Consumer Insight
        7. 16 Jul
          Hands connecting an Ethernet cable to a white wireless router with antennas, set on a wooden table near a laptop.

          Broadband: Where is customer service going wrong?

          Consumer Insight
        8. 29 Jun

          How do consumers feel about acquisition-only tariffs?

          Household Essentials
        9. 08 May
          A man in a blue shirt sits at a desk, browsing headphone options on a large monitor with a modern lamp beside him.

          Safe shopping in the evolving digital space: Balancing convenience and consumer safety in online marketplaces

          Digital Markets
      4. 2023

        1. 22 Dec
          Young woman with curly hair sits cross-legged on the floor, working on a laptop while holding a credit card.

          Can consumers make informed decisions about payment protections?

          Financial Services
        2. 26 Sep
          Man in a red cap and plaid shirt adjusts a skylight in an attic, surrounded by insulation and wooden beams.

          Consumer attitudes, behaviours and barriers towards Sustainability: Which?’s Annual Sustainability Report 2023

          Sustainability
        3. 29 Jul
          A child in a white sweater hugs a man wearing glasses and a green sweater, both focused on a document.

          From Drained and Desperate to Affluent and Apathetic

          Consumer Insight
      5. 2022

        1. 14 Dec
          Young woman in a mustard-colored shirt looks concerned while talking on the phone and using a laptop.

          The Psychology of Scams

          Fraud
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