Rory Boland, Editor of Which? Travel, said: "Thousands of EasyJet passengers have had their travel plans thrown into chaos by flight cancellations. Some holidaymakers have been notified on the day they were due to travel, which is totally unacceptable. "We continue to hear concerning examples of the airline failing to fulfil its legal obligations to passengers and ignoring their rights. If a flight is cancelled within 14 days of departure, passengers could be entitled to compensation and should be offered the option of being rerouted using another carrier if necessary. We know this requirement is not always being met, so the government and Civil Aviation Authority must intervene where airlines are playing fast and loose with the rules. "The cavalier approach some airlines are currently taking towards their customers is a reminder of why passenger rights must be strengthened. The government should drop plans to slash compensation for delayed and cancelled domestic flights and give the CAA direct fining powers so it can properly hold airlines to account when they flout the law."
ENDS
Notes to editors 