Which? comments on passenger rights as hundreds of flights cancelled ahead of Easter holidays

Rory Boland, Editor of Which? Travel, said:

"These cancellations will cause huge frustration for individuals and families who were eagerly awaiting an Easter getaway. This period was always likely to be a popular holiday time and there is a responsibility on airlines to ensure they have the capacity to run all of the flights they schedule.

"Most passengers will just want to get where they need to be, despite this disruption, so airlines must meet their legal obligations and inform passengers of their right to be rerouted with other carriers or claim a refund. Affected passengers will be entitled to at least £220 compensation in these circumstances to cover out of pocket costs, and airlines should provide refreshments and accommodation as required while their customers await their new flight."

ENDS

Notes to editors: