Which? comments on the government's new telecoms charter aiming to end surprise phone and broadband hikes

Rocio Concha, Which? Head of Policy and Advocacy, said:

"Following O2's unexpected price hikes at the end of last year, it's good to see the government recognising the impact of this practice on consumers.

"O2 should demonstrate its commitment to this charter by cancelling these unexpected price hikes due to take effect from April - so its customers are not forced to pay more than they originally signed up for.

"However, it will take much more than just voluntary action to shift the dial on unexpected price hikes and social tariffs. Proper enforcement of the law is needed to make pricing clearer for consumers. The regulator must also urgently review the rules on mid-contract price hikes to ensure they are fit for purpose, fair for consumers and not open to abuse by providers. Any unexpected price hikes should be banned so providers have to clearly set out for consumers in pounds and pence how much their bill will increase over their contract and customers can easily compare prices."

-ENDS-