Which?: ‘Completely unacceptable’ if inflation data triggers telecoms price hikes

Rocio Concha, Which? Director of Policy and Advocacy, said:

“This announcement could trigger a new wave of price hikes from big broadband and mobile providers - just 12 months after many firms imposed price increases of more than 14% on customers. It would be completely unacceptable for providers to follow BT and inflict another above inflation increase on customers after Ofcom proposed banning this practice, saying it causes substantial consumer harm. 

“Telecoms providers must step up and do the right thing by immediately scrapping any plans to hit their customers with above inflation price hikes this April.”

ENDS

Notes to editors

• Which?'s broadband and mobile price rise calculator is available here.

Which? ‘The Right to Connect’ campaign 

Access to the internet has become a basic necessity to life in the 21st century – for everything from work and school to socialising, shopping, banking, and accessing essential government services. Which?’s ‘The Right to Connect’ campaign is calling for clearer and fairer pricing for telecoms customers, because when it comes to basic necessities like a reliable mobile or internet connection, consumers deserve clarity.