Which? responds as Lufthansa flights are cancelled

Rory Boland, Editor of Which? Travel, said:

"If your flight with Lufthansa is cancelled due to the ongoing technical issues, you will be entitled to a refund or rebooking at the earliest available opportunity, including with other carriers if necessary.

"If your flight is significantly delayed, usually by two hours or more, your airline should also provide assistance including free meals or refreshments, or overnight accommodation if required. If your flight is delayed by more than five hours, you have the same rights as if you had suffered a cancellation, and can request a refund or rebooking."

"It may take some time until it's clear whether passengers are also due compensation. Lufthansa is blaming an IT outage caused by third-party construction, which could be considered an extraordinary circumstance meaning no compensation is payable, but a decision would also rest on what contingencies Lufthansa had in place."

-ENDS-

Notes to editors: