Which? responds as Wizz Air passengers get £1.2 million payout

Rory Boland, Editor of Which? Travel, said:

“It’s good to see Wizz Air finally paying up - but passengers should never have had to face such a lengthy battle to get the money they were owed in refunds and compensation after the airline consistently failed to meet its legal obligations.

 “Wizz Air was deservedly ranked the UK’s worst airline in Which?’s most recent customer satisfaction survey with the lowest rating for customer service.

 “Hopefully this episode will lead to much-needed improvements - but the concern is that we will continue to see passengers being badly let down and left out of pocket by airlines until the government gives the CAA much stronger powers, including the ability to fine airlines directly when they break the rules.”

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