Rocio Concha, Which? Director of Policy and Advocacy said: "It is completely unacceptable that disabled and less mobile passengers have missed flights this summer due to the poor performance of some airports. "These appalling failings are yet another example of why the government must urgently set out its plans to equip the aviation regulator with greater enforcement powers, so that it can hold airlines and airports to account. Without decisive action, companies will continue to be emboldened to mistreat passengers and neglect their legal responsibilities." -ENDS-Notes to editors: Which? is currently campaigning to , and at the time of writing, over 43,000 people have signed the consumer champion's petition to the Secretary of State for Transport demanding urgent action. Please find a link to view it The consumer champion is calling for: - Enforcement - The CAA should be doing more by holding airlines to account proactively. It also needs direct powers to monitor and fine airlines when they flout the rules.
- Resolution - We need a dispute resolution system that is mandatory for all airlines flying to and from the UK so travellers don't have to go to the small claims court to enforce their rights.
- Compensation - We need to protect passengers' rights to redress when airlines are at fault for delays and cancellations. Proposals to slash pay-outs for domestic flights must be dropped.
