Press statement

Which? responds to disruptions caused by National Air Traffic Control Service technical issues

1 min read

Naomi Leach, Deputy Editor of Which? Travel said: 

“Many travellers will understandably be concerned about flight delays or possible cancellations as a result of the disruption. 

"If your flight is cancelled or delayed, you're unlikely to be owed compensation by the airline as the technical issue is considered an 'extraordinary circumstance' and out of the airline's control. However, you do have a right to food or a hotel stay depending on the length of the delay but be sure you keep the receipts as you will need to claim this back from the airline.

“If you are due to travel today or tomorrow, check the advice from your airport or tour operator or airline apps and airport social media feeds for the most up to date advice.”

ENDS

Notes to Editors:

https://www.caa.co.uk/newsroom/news/new-research-reveals-only-one-in-ten-passengers-feel-fully-informed-of-their-rights-when-flight-is-disrupted/