Which? responds to major CMA reforms to the veterinary sector

Sue Davies, Which? Head of Consumer Rights Policy, said:

“Pets are members of the family in millions of homes across the UK, so vet services people can trust and rely on are incredibly important. 

“The measures that the Competition and Market Authority is taking will be welcome for those who have been caught out by hidden fees and unclear pricing at stressful times when their pet needed treatment. It will mean more transparency over ownership of practices and pricing, easier access to cheaper medicines, and clearer complaints processes if something goes wrong.

“There are however limits to what the CMA can do and more fundamental reform of the veterinary market is long overdue. The Government is consulting on proposals that will strengthen standards by regulating veterinary practices, rather than just individual vets. It is crucial that legislation to deliver on these much needed reforms is prioritised, including creating a strong independent regulator and a robust system for independent redress.”

-ENDS-