Which? responds to new reforms requiring vets to publish price lists

Sue Davies, Which? Head of Consumer Rights Policy, said:

“The current legislation regulating the veterinary market is seriously outdated and pet owners are being badly let down by it. It's positive that the government is taking forward the CMA’s recommendations to fix the sector.

"Which? research has shown that the inadequacies of complaints and dispute resolution processes are a particular problem and they leave people fighting for years to get their voice heard. This is why an independent veterinary ombudsman is sorely needed.

“Pets are treasured members of the family in millions of homes across the UK, so these reforms are incredibly important to ensure people have access to vet services they can trust and rely on. The government needs to keep moving forward with the reforms so that fit-for-purpose regulation is in place before the next general election.”