Which? responds to Ofcom's latest data on telecoms complaints

Rocio Concha, Which? Director of Policy and Advocacy, said:

"While it's positive that the overall number of broadband complaints has fallen, Ofcom's figures show there is still plenty of room for improvement in the sector.

"Recent Which? research named Virgin Media the worst broadband firm for customer service. Half (50%) of Virgin Media customers experienced at least one customer service issue when getting in touch with their provider in the year to May 2024.

"It is never OK for firms to provide sub-standard customer service, but in an essential sector providing vital services millions rely on every day, it is completely unacceptable. Virgin Media and any other firms falling short must improve their customer service and give consumers the support they deserve."

ENDS