Which? responds to the CMA's case on Ticketmaster's pricing practices

Lisa Webb, Which? Consumer Law Expert, said:

“Which? has campaigned for fairer pricing practices and wanted to see Ticketmaster being forced to do the right thing by the CMA, which should include refunding the difference to fans who paid more than the expected face value for tickets. 

“While it’s positive that Ticketmaster has agreed to follow the rules moving forward, it is disappointing that the CMA is not using its power to demand refunds for fans. Those who felt ripped off when buying Oasis tickets last year will undoubtedly feel let down that Ticketmaster hasn’t been held to account for its past behaviour. 

“Since this incident the CMA has been given stronger powers. It needs to show that it is willing to use them to create a meaningful deterrent for breaches of consumer law.”

-ENDS-