Which? responds to the CMA's final order for the veterinary market
Sue Davies, Which? Head of Consumer Rights Policy, said:
“Pets are cherished members of the family in millions of homes across the UK, so access to transparent, trustworthy vet services is vital. Too many pet owners who have had a poor experience with their vet feel that the system is stacked against them. The conclusion of the CMA’s market investigation is a positive milestone which should stop pet owners getting ripped off by overpriced medicines, hidden fees, and unclear pricing at a time which is already likely to be very stressful.
“There is only so much the CMA can achieve on its own as the current legislation regulating the veterinary market is seriously outdated. This is why it is vital that the government keeps moving forward with reforms that prioritise an independent regulator and a dedicated veterinary ombudsman to fix flawed complaint processes and ensure pet owners and their pets are properly protected.”
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