Which? responds to a surge in complaints from O2 customers

Rocio Concha, Which? Head of Policy and Advocacy, said:

“The surge in complaints from O2 customers shows what happens if telecom providers undermine consumer trust for the sake of a brazen cash grab.

“O2's decision to raise prices mid-contract by more than what customers were originally told flouted the spirit of Ofcom’s rules - it was a cynical move when so many people are already struggling with cost of living pressures.

 “The lesson for telecom firms is that consumers will not tolerate sneaky price increases and they will call out bad practice. For their part, Ofcom must act swiftly to prohibit ‘prices may vary’ terms and set a timetable for a wider review of the rules for in-contract price rises.”

-ENDS-