Which? responds to the latest Ofcom figures on telecoms complaints

Natalie Hitchins, Which? Head of Home Products and Services, said:  

"These findings paint a similar picture to Which?'s research showing that the UK's biggest mobile and broadband providers are being outperformed by smaller rivals.  

"Telecoms customers shouldn't have to put up with slow speeds, poor signal or substandard customer service. Our research shows that TV and broadband customers could save £160 per year by switching and the average mobile customer could save £67. 

"Anyone who is nearing the end of their contract and is unhappy with their current provider should not hesitate to vote with their feet and move to a different provider with better customer service and a faster connection."

-ENDS-