Which? responds to Wizz Air and Heathrow Airport flight cancellations warning

"The threat of further disruption to summer travel is hugely concerning and suggests measures taken so far have not been enough to tackle the chaos that has blighted the travel experience for so many people in recent months. 

 

"Holidaymakers need certainty about whether their trips will be going ahead, so airlines must communicate promptly and clearly with customers about any cancellations. Which? has reported British Airways and EasyJet to the aviation regulator for potential consumer law breaches and we will be watching closely to see if airlines fulfil their legal obligations when it comes to informing passengers about their rights to compensation and rerouting, including with rival carriers. 

 

"The recent chaos at some UK airports has demonstrated why passenger rights must be strengthened, not weakened. The government should give the Civil Aviation Authority powers to directly fine airlines when they flout the law, and it should drop plans to cut passenger compensation for delayed and cancelled domestic flights."