Advocacy Team

We want the Government to deliver a Brexit that puts consumers first

This joint BEUC, Which? and CCNI paper sets out areas for cooperation that would help to make consumers lives easier across a range of areas from tackling unsafe products to food safety and cross-border enforcement of consumer rights

Which?'s evidence submission to the Home Affairs Committee Inquiry into Fraud exposes the UK's scam epidemic—with over £1.2bn lost in 2022—and outlines bold, data-driven reforms for robust consumer protection

As the government consults on its multi-year spending review, we have submitted our own recommendations to reform and upgrade the UK's consumer enforcement landscape

Joint fraud statement from Which? and UK industry, calling on the new government to make preventing fraud a national priority and to provide leadership to ensure businesses can share intelligence to better detect fraud targeting consumers.

This briefing sets out our position at committee stage of the Product Regulation and Metrology (PR&M) Bill which is a landmark piece of legislation that has the potential to update the UK’s product safety regime for the digital age

This briefing sets out our position at second reading of the Product Regulation and Metrology (PR&M) Bill which is a landmark piece of legislation that has the potential to update the UK’s product safety regime for the digital age

Joint fraud statement from Which? and UK industry, calling on the new government to make preventing fraud a national priority and to provide leadership to ensure businesses can share intelligence to better detect fraud targeting consumers.

A coalition of consumer organisations and energy firms is urging Ofgem not to lift the ban on acquisition-only energy tariffs

This is our election manifesto, covering the key reforms we believe the next government should bring forward to improve consumer outcomes and boost economic growth

Which? has been working for improvements to consumer rights in the aviation and holiday sectors for many years but the pandemic brought systemic failings to a head. We make 12 recommendations on how to ensure reforms in these sectors deliver for consumers and create a well-functioning market

This written evidence was shared with Peers in the House of Lords and sets out our position on the Digital Markets, Competition & Consumers Bill, which is a landmark piece of legislation that will enhance competition and protect consumers

This written evidence was shared with Peers in the House of Lords and sets out our position on the Digital Markets, Competition & Consumers Bill, which is a landmark piece of legislation that will enhance competition and protect consumers

Which?'s response to the government's call for evidence on how regulators and the regulatory landscape are operating and performing

Which? urges telecoms firms to immediately scrap inflation-linked mid-contract price hikes

 How supermarkets can help in the cost of food crisis

This briefing sets out our position at report stage on the Digital Markets, Competition & Consumers (DMCC) Bill, which is a landmark piece of legislation that has been carried through to this Parliament, that will enhance competition and protect consumers

Our response focuses on the barriers homeowners face when improving the insulation of their homes and installing new low-carbon heating. These include: a lack of awareness and information; difficulty finding a qualified and reliable installer; and high upfront costs

Tech companies, business groups, consumer bodies and news media and publishing organisations have written to the Prime Minister urging him to resist any attempt to water down the Digital Markets, Competition & Consumers Bill

Letter from Which?, Age UK, National Trading Standards and Victim Support to Chris Hemsley, Managing Director at the PSR