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30 October 2020

Best and worst large UK airports

Want to know the best airport to fly from on your next holiday? Which? reveals the best and worst UK airports, based on thousands of customer experiences
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WhichEditorial team


The airport experience can conjure up a mix of excitement and anticipation about your upcoming trip. So which airports can you expect to send you off in style, and which could leave you stuck in a lengthy queue? To find out, we asked passengers about their airport experiences and with more than 6,000 responses you can use their views to fly from the best UK airports and avoid the worst.

Large UK airport reviews

The majority of UK airport passengers use the large airports in our ratings table below. Although they are well used, passenger experiences are on average better when flying from small UK airports. Make sure you compare all the airports in our guide, both small and large, to help you choose the best for you.

These results are for members only. Please log in if you're a member, or join Which? to get instant access to all our reviews and test results.

Large airports - Ten million or more passengers per year
Airport Queues for bag drop Queues at security Queues at passport control Baggage reclaim Seating Toilets Customer score
66%
65%
64%
61%
59%
59%
59%
57%
52%
50%
49%
47%
43%
Using the table: Star ratings range from one to five. The more stars the better. A dash indicates we didn't receive enough respondents to provide a rating. Sample sizes in brackets.

Queues at bag drop: Having checked in online.

Seating: Numbers of seats, comfort and location.

Baggage reclaim: Waiting time on your return journey.

Customer score: Based on a combination of overall satisfaction and how likely people are to recommend the airport.

How we rate UK airports

In April/May 2019, we asked Which? members to complete an online survey about their experiences of flying from and to a UK airport in the last year. Our results are based on 6,327 member experiences.

Large airports have 10 million or more terminal passengers every year. Small airports have fewer than 10 million passengers.

You can have your say on what we research and help us achieve change by joining Which? Connect.