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1 October 2020

Choosing where to buy carpet

We look at what you should bear in mind when choosing somewhere to buy flooring, and why people in our survey chose to use certain retailers.
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Kate Martin



The costs of carpet, underlay and fitting can soon mount up, particularly if you opt for a quality material such as wool or are getting several rooms carpeted.

So if you’re forking out hundreds or even thousands of pounds for your flooring, it’s worth using a company that’ll deliver good results.

Ask friends and family who have carpet in their homes for recommendations – or any cautionary tales of stores that didn’t provide good customer service.

Read reviews for any retailers that you want to use, but try to be objective when looking at the comments. Consider whether they sound genuine and whether the retailer is trying to respond to and resolve any negative reviews.

Which? members can log in now to read what hundreds of customers thought about big high street stores including John Lewis, Tapi and Carpetright. If you're not yet a member, join Which? to get instant access and all our ratings and reviews.

Why people chose our top retailer

Nearly two-thirds of the people we surveyed chose to use the retailers that topped our table, telling us that they thought they received a better standard of customer service.

Log in to see the full results of our survey and find out more about why so many people made this choice.

If you’ve already got your carpet and need it to be fitted, read our guide to choosing a carpet fitter.

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